Q: What is Leveled Up Traders' chargeback policy?
A: Important information about chargebacks:
• Chargebacks are considered a serious violation
• All chargebacks are thoroughly investigated
• Documentation of all transactions is maintained
• Immediate account suspension upon chargeback initiation
• Permanent account termination may result from unauthorized chargebacks
Consequences of Chargebacks
Q: What happens if I initiate a chargeback?
A: Chargeback actions result in:
• Immediate account suspension
• Loss of trading privileges
• Forfeiture of any pending payouts
• Blacklisting from future participation
• Possible legal action for fraudulent chargebacks
• Additional fees and penalties may apply
Proper Dispute Resolution
Q: What should I do instead of a chargeback?
A: Follow these steps:
1. Contact our 24/7 customer support immediately
2. Request a refund if eligible
3. Explain your concerns clearly
4. Provide necessary documentation
5. Allow 24-48 hours for resolution
6. Maintain open communication
Documentation Requirements
Q: What documentation is needed for dispute resolution?
A: Required information includes:
• Transaction ID
• Date of purchase
• Amount charged
• Reason for dispute
• Communication history
• Any relevant screenshots